For more than two years, a classroom is successfully working at the refinery. It is intended for in-house training in 11 approved trade training programs: chemical water treatment plant operator, chemical analysis lab assistant, compressor operator, process pump operator, commercial oil operator, water treatment plant operator, process plant operator, pipeline worker, process plants repairman, boiler operator, slinger. In 2016, training was provided in three training programs: boiler operator, chemical analysis lab assistant, slinger.

Besides, in 2016, the «Road safety» additional vocational education program was launched, in which 70 employees of the transport department were trained.

In 2016, vocational in-house training has been provided to more than 100 KAZPROMTRADE-SERVICE, LLP Refinery employees, in 2017 this number is planned to be doubled.

In 2016, corporate in-house training has been provided to more than 500 people in: «Welcome onboarding briefing», «Efficient Mentor», «Operating Personnel Management Techniques». The average employee training satisfaction index exceeded 99%.

The key objective of the «Operating Management Techniques» program is to teach heads of departments modern efficient operating personnel management technologies and they to implement those technologies into every-day management practice. Training on «Effective Management Technology» in 2015 was held for the personnel reserve, since 2016 - to all department heads.

Due to the growing KAZPROMTRADE-SERVICE, LLP Refinery production capacity and, as a result, the massive recruitment, particularly relevant is a consistent onboarding system in place. The main purpose of the first stage of adaptation is to help a newcomer to quickly familiarize him or herself with the oil refinery. For this purpose, all newcomers receive a «Handbook for a New KAZPROMTRADE-SERVICE, LLP Refinery Employee» on the first day of their employment and attend an introductory meeting «Welcome to KAZPROMTRADE-SERVICE, LLP Refinery» during the period of probation. The newcomers are familiarized with the management team of the company, with the job training opportunities, career development, incentive programs and compensation plan, as well as with sports, cultural and leisure-time activities at the refinery.

The next step of adaptation is implementation of a professional mentoring system. A pool of mentors consisting of nearly 400 experienced and highly skilled employees has been approved at the refinery. In 2016, mentors were assigned to more than 130 of trainees. A new employee is trained on job site depending on the production tasks.

Another sphere of the company personnel policy is the in-house staff training. In 2013, the KAZPROMTRADE-SERVICE, LLP Refinery Personnel Reserve program was launched. Candidates out of the refinery employees were evaluated and the personnel reserve was approved. The personnel reserve consists of employees with positive professional performance, high rating of their knowledge, experience, and managerial capacities.

Since 2014, the company employees have been responding to a job satisfaction survey concerning their employment at KAZPROMTRADE-SERVICE, LLP Refinery. The survey is aiming at obtaining operational management information, its further use in making the existing personnel management system improvement decisions. In the questionnaire, the employees assess such parameters as awareness, communication in the unit, the interaction with the immediate supervisor, payroll, incentive programs, training and development, working conditions, and social life of the enterprise. In 2015, the survey was attended by over 900 employees, in 2016 - more than 1,200 employees.

The survey results revealed that the staff satisfaction index by all parameters assessed is in a good area and is 80%, which is 5% higher than in 2015 (75%) and 27% higher than in 2014 (53%). The respondents' feedback showed a high degree of employee loyalty: the satisfaction index was 92%: the employees enjoy working at the refinery (the index of satisfaction is 95%), and they are willing to recommend KAZPROMTRADE-SERVICE, LLP Refinery as an employer to family and friends (92%).

The interview results help to analyze the refinery workers' attitude dynamics and improve the personnel policy and working environment.